Refund policy

30-Day Money-Back Guarantee

We want you to love your Akyilia Collagen Overnight Veil Mask. If you're not happy with your purchase, you can request a full refund within 30 days of the date your order was delivered.

How to request a refund

1. Email us at akyilia1940@gmail.com within 30 days of delivery.
2. Include your order number and the email address used at checkout.
3. We'll reply with next steps, including whether you need to send the product back and where to send it.

Refunds

Once your request is approved, we refund the purchase price to your original payment method. Your bank or card provider may take 5-10 business days to post the refund.

Shipping Protection fees and any shipping charges you paid are not refundable unless your order arrived damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, email us with your order number and a photo within 30 days of delivery and we'll make it right with a replacement or a full refund.

Questions

Contact us any time at akyilia1940@gmail.com.